How GENERALI Saves 2,5 FTEs of Time to Manage the Administration of 30.000+ Training Sessions

GENERALI zavarovalnica, one of Slovenia’s leading insurance companies with over 1,200 employees, has relied on Gecko HRM since 2019 to significantly streamline HR processes, improve regulatory compliance, and substantially reduce administrative burdens. Their extensive use of Gecko HRM covers everything from workforce administration and training and development to sophisticated performance management.

The Challenge: Handling Over 30.000 Training Records Per Year

GENERALI zavarovalnica handles over 30.000 Training Records per year. Among them are also IDD training sessions (38 % of all training records), which are very important for their industry.

IDD, or Insurance Distribution Directive, refers to a regulatory framework adopted by the European Union that sets consistent standards for selling and distributing insurance products across the EU.

To comply with this act, organisations must demonstrate clear documentation that each relevant employee has met their IDD training requirements. This often involves self-service certificate generation, systematic tracking, and comprehensive reporting – capabilities facilitated by systems like Gecko HRM.

In the context of HR administration, IDD represents a significant compliance obligation for GENERALI zavarovalnica, making automated tracking, reporting, and administration of these training quotas particularly valuable for their HR team.

The key pain points include:

• Complex management of mandatory training quotas (IDD, Health & Safety).
• Manual integration and tracking of training data from multiple platforms.
• Inefficient processes for gathering 1,000+ training feedbacks annually.
• Limited visibility into the effectiveness and cost of internal training efforts.

The Transformation: Training Automation With Gecko HRM

By leveraging Gecko’s comprehensive training module and performance improvement capabilities, the organisation effectively handles complex training requirements and addresses employee development needs proactively.

Zala Slana Medle, P&O Development Manager at GENERALI zavarovalnica, explains why they chose Gecko HRM:

Comprehensive Training Module

The organisation adopted Gecko HRM’s dedicated training administration module, transforming how training processes were managed. Gecko provided:

• Automated compliance management for mandatory training quotas required by industry regulations (IDD training, Health & Safety).
• Integration and One-click data import with e-learning platforms, including e-campus and GENERALI’s internal platforms.
• Self-service IDD allows employees to independently verify and document their compliance, greatly reducing administrative oversight. The administrator can also provide a yearly overview of IDD compliance in a single document.

Simplified Knowledge Transfer Management

Gecko introduced a custom “Knowledge into practice” solution, enabling employees to document how training knowledge directly applies to their roles. This provided the company with clear, actionable insights into training effectiveness.

Efficient Feedback Collection

With Gecko’s advanced survey builder, the organisation automated the distribution of approximately 8,000 annual training feedback surveys, gathering valuable insights into training quality, trainer performance, and opportunities for improvement. Results are automatically aggregated and analysed, significantly reducing manual effort and providing clear, immediate insights for decision-making.

Transparent Cost and Resource Tracking

Gecko HRM provides a clear overview of training investments by employee, training event, and team, enabling precise tracking of education-related costs. It also supports the storage of training materials and presentations from instructors, as well as certificates of completion and other documents linked to specific training activities.

The Impact

The adoption of Gecko HRM resulted in substantial operational benefits, including efficiently handling over 30,000 annual training registrations and automating approximately 8,000 annual training feedback surveys, resulting in considerable time savings and rapid insight generation.

When translated into numbers, the impact is clear: Gecko helps save nearly 4,800 hours annually by reducing manual tasks. That’s the equivalent of the time and capacity of 2,5 full-time employees – time that can now be redirected to higher-value, more strategic work.

By fully embracing digitalisation through Gecko HRM, the organisation has not merely transformed its training administration but has fundamentally elevated the role of HR.

Automated processes, seamless compliance tracking, and advanced analytics have freed the HR team. While some manual tasks remain, particularly around managing training records, implementing the HR system has significantly reduced administrative workload by as much as 80%. This shift has created more time for strategic development, employee growth, and continuous organisational improvement.